Shipping instructions

Shipping instructions

a. About shipping

Our goal is to ensure that the items are delivered to our customers as quickly as possible.All items sold on coolladen are guaranteed to be delivered within 30 days. If you haven’t received your items after this time, you are eligible for a full refund after a postal inspection.

b. Free shipping & duty free for the entire store

There are now no shipping costs, free shipping on all products and since all of our items are shipped from the EU warehouse, there are no customs fees or problems

c. Shipping methods & shipping time

After shipping, you will receive a shipping email with the tracking number. You can usually track your package at https://www.17track.net/

1 note:

Due to the coronavirus epidemic (COVID-19), shipping to certain areas may be delayed. If you have any questions, please contact us.

2-total delivery time = processing time + shipping time

Processing time = the time between the time your order was placed and it was shipped. Dispatch time = the time between the time your order was
shipped and your order was delivered to you

3 processing time

In this part, we ask you to allow 1-3 working days for quality control and arrange suitable shipping. After the package is shipped, we will send you an email with the shipping information.

4 shipping methods

We usually use DHL UPS DPD and General shipping as our courier. The shipping methods vary depending on the shipping method / warehouse. Please refer to the following table for details.

Shipping from EU warehouses
WarehousesShipping methoddelivery time
DEUPS, DPD2-3 business days
PLDHL, DPD2-3 business days
ITDPD3-5 workdays
USGeneral7-15workdays
Note:1- Shipping area: Germany and Austria2- working days: working days refer to Monday ~ Friday (excluding public holidays and weekends)3- The time we write is the estimated general delivery time,
the exact delivery time depends on where you are and where your package is from. If you need more information, please contact our customer service. We will answer your question as soon as we see your emailIf you have any further questions, please contact [email protected]